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iKitchen Sucks

And I am an irresponsible consumer. Saying I am a trusting and optimistic and absent minded consumer would be more accurate. I will try to be more careful in the future.

I ordered a hand blender from iKitchen along with some other stuff, about six months ago. They sent the other (cheaper but overpriced - I only ordered the extras from them because it is more convenient to lump purchases) things relatively promptly. And in that shipment they mentioned that the handblender was backordered - which was not what it said on their website when I ordered. That was the last I have heard from them. They never responded to any of my emails or web querys, and by the time I noticed it was already past PayPal's resolution time limit. That is the irresponsibleness on my part. I waited too long to do anything about it.

So now I guess the only thing left to do is give them bad reviews on every merchant rating site they turn up on, and try to boost the PageRank of this site saying iKitchen sucks. Which is most of the purpose of this post. So you can move along now. iKitchen.com / (www.ekitchengadgets.com) has horrible customer service and no ethics! And I will not will not order the Hello Kitty Toaster that is on sale on their front page right now. Because that would be STUPID. But I'm so tempted it is disturbing. Hello brain, I would never get the toaster. Never buy anything from iKitchen, learn from my mistake. Please.

[edit: The following business day after writing negative reviews on every consumer review site I could find listing iKitchen, iKitchen refunded my money through PayPal. I shouldn't have had to go to that length, but I did get my money back.]

Comments

( 8 comments — Leave a comment )
red_haired_girl
Feb. 29th, 2008 11:05 pm (UTC)
Could you, perhaps, file a complaint with the BBB?
Did you put the purchase on a credit card? You can go through them to get the charge removed.
katharos
Feb. 29th, 2008 11:20 pm (UTC)
It was quite a while before I called my credit card company, and they said I was over their time limit, but I could write a letter to their dispute office and they might be able to do something. Their tone of voice implied that it would be a waste of time though... And that would just take the money away from PayPal, which seems strange...

I hadn't thought of the BBB.

Edited at 2008-02-29 11:21 pm (UTC)
blk
Mar. 1st, 2008 12:29 am (UTC)
Whatever you do, don't chargeback your cc through paypal. If you get the money from your CC, paypal will get pissed and disable your account until you pay them back the money. The only way they will reimburse you is if you go through their approved merchant resolution process.

Yes, I have experience with this. It took me almost 4 months to get fully resolved. I hate paypal.
katharos
Mar. 1st, 2008 02:06 am (UTC)
I've heard bad things about paypal, but I don't like giving random web sites my credit card either.
bn29
Mar. 1st, 2008 03:12 am (UTC)
I am in the middle of a thing with IKitchen right now too. They have been completely uncommunicative. Fortunately, I didn't use Paypal, and so have reversed the charges with my CC. Of course two weeks after I did that and ordered it from somewhere else (and 6 weeks after I placed the order for something that was not listed as backordered), they actually sent it. Now I'm waiting for Fedex to come back and pick up this package that I'm refusing.

Never ordering from them ever again, fuckers.
katharos
Mar. 1st, 2008 05:28 am (UTC)
Wow, somehow I didn't think they were a big enough company to have touched anyone on my flist. Well, if it makes you feel better you can go give them bad reviews on Yahoo Merchant Ratings, PriceGrabber, Epinions, resellerratings.com and Bizrate too. And add your story to that site I referenced in my post, which comes back on the first page of Google iKitchen hits. It made me feel slightly better.
(Anonymous)
Mar. 13th, 2008 06:32 pm (UTC)
ikitchen sucks!!!
They are the worst..I've been waiting for a refund for over a month..The rep still gives me the line 10-20 day for the refund.
They are truly a joke!!I hope more people contact the BBB about this horrible company!!
(Anonymous)
May. 29th, 2009 05:03 pm (UTC)
I too made the mistake of trusting this outfit. I ordered a coffee maker. There was no indication when I first placed the order that it would be on back order. A couple weeks later I emailed them and they responded that it was on back order for a week. (My credit card was charged the full amount even before the item was shipped!) I waited the week and emailed them again. This time they said it was on five weeks back order! I told them to cancel the order and I wanted confirmation that the order was cancelled. I am still waiting for a refund to show up on my credit card. (2 billing cycles later!) Through email, they said they would check with the billing department. I tried to call a phone number listed on one of the emails and only get the response that the message box was full and there was no room to record a message,call later.
I am in the process of disputing the charges with my credit card company.
I will never use ikitchen again and I advise anyone else not to order through them!
( 8 comments — Leave a comment )